Contact Information
General Information
This page outlines the official communication channels available for customer support, account-related inquiries, privacy requests, complaints, and formal correspondence.
Users are encouraged to choose the appropriate contact method depending on the nature and urgency of their request. When submitting account, payment, verification, or privacy-related inquiries, please include sufficient details to help identify the case, while avoiding the disclosure of unnecessary sensitive information.
Official Contact Methods
Email: [email protected]
Online Contact Form:
Users may submit requests via the secure contact form or dedicated support section on the website. This channel is suitable for general inquiries, technical issues, account assistance, and complaints.
Postal Address:
Novatrix SRL, Registration Number 3-102-893958
Province 03 of Cartago, County 07 of Oreamuno
Potrero Cerrado, North Side of Manuel Avila Camacho School
White House with Black Gate, Costa Rica, 30703
Live Chat:
Where available on the website, live chat may be used for quick assistance and basic account-related questions.
How to Submit a Request
To ensure efficient processing, your request should include:
- A clear subject line
- Relevant account or website identifiers (if applicable)
- A concise description of the issue or request
Please do not send sensitive information such as full payment card numbers, passwords, authentication codes, or other confidential credentials via email or contact forms.
Response Times
Response times may vary depending on the complexity of the request and the completeness of the information provided.
General support requests are typically processed before formal legal or regulatory communications, unless urgency is clearly indicated.
If additional verification is required, further information or documentation may be requested before a final response can be provided.
Privacy-Related Requests
Requests related to access, correction, deletion, restriction, objection, or data portability of personal information should be submitted via the official email address or website contact form.
Such requests must clearly specify the privacy right being exercised. The operator may request additional information to verify identity before processing any personal data-related action.
Regulatory and Legal Requests
Formal notices from regulatory authorities, government bodies, legal representatives, or law enforcement agencies should be submitted in writing via the official email address or postal address listed above.
Legal correspondence should include the requesting party’s details, the legal basis of the request, and any relevant deadlines or reference numbers.
Updates to Contact Information
Contact details may be updated from time to time to reflect operational, technical, or administrative changes.
Users are encouraged to verify the latest contact information published on the website before submitting time-sensitive requests.
